When you create a trading account with Headway, your login credentials (account number, password, and server name) are available under the My Accounts section in your Personal Area.
If you encounter errors such as "Authorization failed", "Invalid account/password", or "No connection" when logging into MetaTrader 4 (MT4) or MetaTrader 5 (MT5), ensure the following:
You selected the correct Headway server in MetaTrader (Headway-Real or Headway-Demo).
Your account number and password are typed correctly with no extra spaces.
If you still cannot log in, generate a new trading password directly in your Personal Area.
You may set up a new password by going to to My Accounts, selecting the specific trading account and clicking Change password.
If you continue to experience connection or login issues after resetting your password, please contact our Customer Care team via Live Chat or at care@hw.site with a screenshot of the error message.
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